I have emailed/called/texted the company a number of times with no response. I have actually requested a refund and nobody has addressed me - Slabway Massage Chair $1499.98. I would suggest not to squander your hard earned money on this business. I will be calling the Chief law officer to submit a complaint regarding PIECE. Purchaser Beware!!!!!! Hello Michael, We genuinely are sorry for the clear aggravation and trouble you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was produced December 4th and that there was a label developed on December 7. Your plan was labeled and all set for pickup. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to meet the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the existing circumstances impacting our carriers nationwide. In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's work (Slabway Massage Chair Reviews).
We recognize that we stopped working to fizzle in this instance. For that we apologize. Our records do reveal that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and discover excellent use of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return because the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation charge was told it will shipped in 3 days. Called in 3 days said it delivered 4 days back after a week they do not address the phone and tell you to chat with their site which never ever address you back. They will keep you waiting sent out numerous e-mail with the same response will return with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets created to come to them. This company is a rip-off and I'm going to do my best in discovering a legal representative to spend sufficient money to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is an overall scamI acquired 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here coming from Utah to Illinois on truck that took two days once it was loaded on the truck from the plant we eliminated from the box set it up plugged it in the chair went into a complete recline mode and has not came out of it given that I've attempted to contact Slabway numerous times through email phone calls and have actually yet been able to talk to a live individual I continually get e-mails back from them mentioning that they will have a support member contact me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail specifying that they're closing the RMA assistance ticket I have actually been attempting to follow this business anywhere I can to leave Unfavorable feedback on this company due to the piss poor action that I receive from their support groups I think any person aiming to buy any of their items ought to highly look at all their feedback's I have no concept the real count of the number of bulls ** t favorable feedback's they're publishing but I can't think that they're getting that manyHi Rodney, We offer our sincerest apologies relating to the performance issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair Reviews.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com advising that you examine the fuse located on the back of your chair (Slabway Massage Chair Amazon). We have actually gotten no more interaction from you notifying us if that resolved your concern. In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday.
We are doing all that we can with the resources offered to us to provide a great experience to each and every client. We recognize that we failed to miss the mark in this circumstances. For that we ask forgiveness - Slabway Massage Chair Reviews. We await your reaction. Thank YouI ordered a foot massager. Site stated 2-4 day delivery time.
I called number listed and it is a recording that just keeps duplicating. Says to get on chat on the web site. I contacted chat, said "currently replying in under 15 minutes". I have been on chat for 44 minutes at this minute and no contact. Ro-bot says "normal wait time 5-15 minutes.
I believe this place is a scam and i am going to get in touch with credit card to stop payment. Reviews Of Slabway Massage Chair. I DO NOT RECOMMEND buying anything from this badly run clothing (if they are a genuine clothing). BUYER BE CAREFUL!!!!!! Hey There Ian, We all the best are sorry for any disappointment or inconvenience you have experienced. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to fulfill the demand.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the present scenarios affecting our providers nationwide. In relation to your experience with our customer support team, we comprehend that our service has taken a hit this holiday (Slabway Massage Chair Pic). It is our busiest time of the year and this year's events have more than tripled our group's work.
We acknowledge that we failed to miss the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and discover terrific usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Put an order on 12/4/20 and the order was canceled mid delivery without any more explanation!? I've called multiple times, sent e-mails used the chat widget they suggested and likewise connected to them through all social media platforms and no reaction no reply simply no explanation.
I would like a full refund for the foot massager and 1 year warranty I acquired. Tonya L ****** Hi Tonya, We genuinely are sorry for the clear aggravation and trouble you have experienced concerning your current order with Slabway (Slabway Massage Chair Review). This is not our objective and not the experience we want for our client.
This was because of a mistake in communication with the pickup at our fulfillment center. Your plan was labeled and ready for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the demand (Slabway Massage Chair $1499.98). As such, we have actually also been not able to ensure our shipping timespan with the exact same certainty we previously were able to.
In relation to your experience with our customer support team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's work. We are doing all that we can with the resources available to us to offer a great experience to each and every consumer (Slabway Massage Chair Special Discount).
For that we ask forgiveness. Our records show that you have gotten the full refunds as asked for. We hope for the opportunity to restore your trust in the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I found the product they were selling could be bought for $67. 99 and $87. 99 on Amazon with totally free shipping. I instantly attempted to cancel my order. I sent out an email I contacted the phone, for which there was no action. It was now around 12:20. I finally received an action by Monday early morning telling me the order had shipped.
However, it was not deliverable because they had an inaccurate apartment or condo number. I contacted UPS and asked them to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. However, I will make it understood that they are charging double or more of the cost of their products.
It is your duty to do so. You will be benefited from if you do not. I received my foot massager and it worked when then stopped. Now no one gets the phone and will not address their own chat bot. It's ridiculous. I want my cash back. Hi Francis, We are sorry for any frustration you have experienced concerning the performance of your Slabway Shiatsu Foot Massager in addition to the frustration experienced with our client assistance as of late. Their refund policy for their incompetence is ludicrous. Do not do business with these people. Go through ******. I purchased a foot massager Nov 26, used it as soon as and it triggered me sever discomfort. I called, talked on their site still no return slip on 12/4/2020. I want I would have read their reviews before purchasing from this business.
I will keep your company on blast for this - Slabway Massage Chair Reviews. The power of social media. We are sorry to hear your Slabway purchase did not fit your requirements. Our records show that your order was authorized for a refund and that you selected the choice to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you want to proceed with the return process you've initiated, we ask that you please reply to the assistance email thread validating you 'd with to continue. BBB Business Profiles may not be replicated for sales or marketing functions. BBB Business Profiles are provided solely to help you in exercising your own finest judgment.
However, BBB does not confirm the precision of info provided by 3rd parties, and does not ensure the precision of any information in Service Profiles - Reviews Of Slabway Massage Chair. When considering problem details, please take into consideration the company's size and volume of deals, and comprehend that the nature of problems and a company's actions to them are often more vital than the variety of problems.
BBB Company Profiles are subject to change at any time. If you pick to do service with this business, please let business understand that you contacted BBB for a BBB Service Profile. As a matter of policy, BBB does not endorse any product, service or service - Slabway Massage Chair.
On The Area Massage is your California Bay Area and East Bay chair massage expert. We believe chair massage is great - Slabway Massage Chair $1499.98...
Massage Chairs are intricate machines with lots of moving parts and advanced computer components, so things can go wrong. However it's not much different from a cars and truck, it depends upon how you utilize it and how you take care of it that will figure out how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and bruises that can occur during shipment.